NineWin Privacy Policy

This Privacy Policy explains how NineWin (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data. It also describes your rights under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Introduction

NineWin is committed to protecting your privacy and ensuring that your personal information is processed fairly, lawfully, and securely. This Policy applies to all users of NineWin’s platform, regardless of whether you register an account or access our website as a visitor.

2. Information We Collect

We collect the following categories of information:

• Personal Identification Data: Full name, date of birth, gender, nationality, government-issued ID documents.
• Contact Data: Email address, phone number, billing address, residential address.
• Financial Data: Payment card details, bank account information, e-wallet identifiers, cryptocurrency wallet addresses.
• Technical Data: IP address, browser type, device type, operating system, and geolocation data.
• Usage Data: Login details, account activity, gaming history, and transaction records.
• Communication Data: Copies of emails, chats, and calls with customer support.

3. How We Use Your Data

Your data is used for the following purposes:

• To verify your identity and comply with KYC and AML regulations.
• To process deposits, withdrawals, and other transactions.
• To provide customer support and manage your account.
• To improve our services, personalise your experience, and optimise our platform.
• To send promotional offers and marketing communications (only if you have opted in).
• To ensure compliance with legal and regulatory obligations.

4. Legal Basis for Processing

NineWin processes personal data under the following legal bases:

• Consent: Where you explicitly agree to receive marketing communications.
• Contractual Necessity: To provide services under our User Agreement.
• Legal Obligations: To comply with AML, KYC, and responsible gambling regulations.
• Legitimate Interests: To enhance customer experience, prevent fraud, and improve services.

5. Data Sharing and Disclosure

Your personal data may be shared with third parties in the following situations:

• Regulatory authorities and law enforcement, if required by law.
• Payment providers and financial institutions to facilitate transactions.
• Identity verification and fraud prevention agencies.
• Third-party service providers that assist with IT, analytics, or customer support.

We will never sell your personal data to third parties.

6. International Transfers

Some third-party providers may be located outside the United Kingdom. In such cases, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to protect your data.

7. Data Retention

Your data will be retained only as long as necessary to fulfil the purposes outlined in this Policy and comply with legal requirements. Typically:

• Account data is retained for the duration of your active account.
• Financial and transactional records are retained for at least 5 years to comply with AML regulations.
• Marketing data is retained until you withdraw consent.

8. Cookies and Tracking Technologies

NineWin uses cookies, web beacons, and tracking pixels to improve your browsing experience. Cookies help us to:

• Remember login details and preferences.
• Analyse website traffic and performance.
• Provide personalised marketing and promotions.

You can disable cookies through your browser settings, but some features of the site may not function properly without them.

9. Your Rights

As a data subject under UK GDPR, you have the following rights:

• Right to access – request copies of your personal data.
• Right to rectification – request correction of inaccurate data.
• Right to erasure – request deletion of your data under certain circumstances.
• Right to restrict processing – limit the use of your data.
• Right to data portability – request transfer of your data to another provider.
• Right to object – object to certain types of data processing, including marketing.
• Right to withdraw consent – withdraw consent for marketing communications at any time.

10. Security Measures

NineWin uses industry-standard security measures to protect your personal data, including:

• SSL encryption for all transactions and communications.
• Two-factor authentication (2FA) for account access.
• Regular system audits and penetration testing.
• Strict access control measures for staff and service providers.

11. Children’s Privacy

NineWin services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. Any account found to belong to a minor will be immediately terminated, and data will be deleted.

12. Marketing and Communication

We may contact you with promotional offers if you have given explicit consent. You may opt out of marketing emails by clicking the “unsubscribe” link in any message or by adjusting your account settings.

13. Changes to this Policy

NineWin reserves the right to update or amend this Privacy Policy at any time. The revised version will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated Policy.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +44 (0)20 XXXX XXXX
• Live Chat: Available 24/7 on our website
• Postal Address: NineWin Data Protection Officer, London, UK

By using NineWin, you confirm that you have read and accepted this Privacy Policy.